Your enquiry, handled with care.

RECYNEX is responsible for the project information you choose to send through this website. This notice applies to website enquiries. A later equipment, software or service agreement may have its own data terms.

Information we collect

You can email support@recynex.com with your project question. We receive the address you send from and any details you choose to include, such as your name, company, site and packaging stream. Please do not include sensitive personal information in a project message. If the website enquiry form is enabled later, it will ask for your name, work email, company, country or region, enquiry type and project message; an equipment family is optional.

We also receive technical information needed to deliver the website, such as browser and request information processed by Cloudflare. If the enquiry form is enabled, Cloudflare Turnstile will process information needed to protect it from automated abuse. We do not use this site to create a software account, process a payment or issue a recycling reward.

Why we use it

We use enquiry details to respond, discuss the requested project, prepare a relevant proposal and maintain a record of that exchange. We do not use enquiry data for unrelated direct marketing without a separate lawful basis and any required notice or consent.

Who handles it

Cloudflare delivers the website and routes mail sent to support@recynex.com to the support inbox. If the website enquiry form is enabled later, Cloudflare Turnstile will provide its anti-abuse check and Resend will deliver form submissions. Authorized RECYNEX staff and the service providers involved may handle information as needed to process and answer the request. Service providers may process data outside Hong Kong.

Retention and security

We retain enquiry records only for as long as reasonably needed for the conversation, proposal, related business records and any applicable legal requirement, then delete or de-identify them when no longer needed. Access to the support inbox is restricted to authorized staff. The site uses HTTPS; the optional enquiry form uses a security challenge when enabled.

Your choices and contact

You may request access to or correction of personal data we hold about your enquiry, or ask us to delete an enquiry where appropriate. Send the request to support@recynex.com, identifying the relevant exchange so we can locate it. We may need to verify your identity before acting. You can use the same address for privacy questions.

This website notice does not cover data processed under a later equipment, software or service agreement; that agreement may include separate terms.