Your enquiry, handled with care.

RECYNEX is responsible for the project information you choose to send through this website. This notice applies to website enquiries. A later equipment, software or service agreement may have its own data terms.

Information we collect

You can email support@recynex.com with your project question. We receive the address you send from and any details you choose to include, such as your name, company, site and packaging stream. Please do not include sensitive personal information in a project message. When the website enquiry form is enabled, it asks for your work email, country or region, enquiry type and project message. Name, company and equipment family are optional. We also receive the page that led you to the form.

We also receive technical information needed to deliver the website, such as browser and request information processed by Cloudflare. When the enquiry form is enabled, Cloudflare processes request information for abuse prevention and rate limiting; IP addresses are not included in our analytics event fields. We do not use this site to create a software account, process a payment or issue a recycling reward.

If you accept optional analytics, Google Analytics 4 records page and equipment views, enquiry clicks, form starts and successful or failed submissions. Analytics events include the page path, equipment family and enquiry type. We do not send your name, email, company, message or delivery reference to analytics. We load the analytics tag only after you accept; declining does not affect the website or enquiries. Your browser stores your choice locally. Use Analytics preferences in the footer to change your choice at any time. If you withdraw consent, we stop analytics collection, remove the site’s Google Analytics cookies and reload the page.

Why we use it

We use enquiry details to respond, discuss the requested project, prepare a relevant proposal and maintain a record of that exchange. We do not use enquiry data for unrelated direct marketing without a separate lawful basis and any required notice or consent.

Who handles it

Cloudflare delivers the website and routes mail sent to support@recynex.com to the support inbox. When the website enquiry form is enabled, Resend delivers form submissions. The server uses field validation, a hidden anti-spam field and request rate limits. Google processes optional analytics data when you accept analytics. Authorized RECYNEX staff and the service providers involved may handle information as needed to process and answer the request. Service providers may process data outside Hong Kong.

Retention and security

We retain enquiry records only for as long as reasonably needed for the conversation, proposal, related business records and any applicable legal requirement, then delete or de-identify them when no longer needed. Access to the support inbox is restricted to authorized staff. The site uses HTTPS; the enquiry form uses server-side validation and abuse controls when enabled. Retrying the same enquiry request uses Resend’s 24-hour delivery deduplication window.

Your choices and contact

You may request access to or correction of personal data we hold about your enquiry, or ask us to delete an enquiry where appropriate. Send the request to support@recynex.com, identifying the relevant exchange so we can locate it. We may need to verify your identity before acting. You can use the same address for privacy questions.

This website notice does not cover data processed under a later equipment, software or service agreement; that agreement may include separate terms.